This free online business workshop will help you conduct a self-assessment to determine if you are meeting your customers' needs, understand different approaches your company can u Read more
Some prospective customers have had negative experiences with independent contractors. Here are 5 tips for turning wary prospects into long-time customers.
During this webinar sponsored by Chase for Business, you will learn how to deliver a differentiated consumer experience to drive business growth and more. Read more
Learn why customer experience is crucial for small business growth and the steps needed to deliver a top-notch experience for your customers.
This session will teach you how to manage customer complaints, including why and where your customers complain, how to turn customer service into a marketing advantage, and more. Read more
The interaction between customer and salesperson would be dramatically improved if the salesperson wore a NAMETAG. The nametag enables the customer to quickly establish a more meaningful, positive and personal relationship with the service person that can only lead to better things for both parties.