Customer surveys are valuable -- in more ways than you might think. Here's a step-by-step plan to help you gain a goldmine of actionable feedback.
Do you know how to fully leverage mobile to attract and retain customers?
Our latest infographic shows Americans’ love of small businesses with 90% of Americans shop at small businesses at least once a week. Read more
In this video, Dex Media CEO and President Joe Walsh tells you how to organize—and defend—your customer list by building a digital database.
Gathering Voice of Customer information is just about the most useful (and least executed) of all marketing activities. Face-to-face interviews are costly in terms of time and effort, but they’re also of incredible value, ensuring your business is guided by what is important to customers.
How do you cut through the clutter of over-stuffed email inboxes and make sure your messages get read? Step one is to write great subject lines that persuade your email audience to open your messages because they’re right on target to meet customer needs.