By the year 2020, customer service will overtake price and product as the key differentiator between brands. Read more
On March 14, 2017, the Consumer Review Fairness Act (CRFA) took effect, laying out new rules for both businesses and consumers. Understanding those rules will keep your business on the right side of the law, as well as shed some light on some unscrupulous practices alive and well online.
When you think of quality control, you probably think of manufacturing businesses inspecting products for flaws. In reality, quality control processes can be used in all types of businesses, whether they are product-based or service-based, B2B or B2C.
Our newest infographic, “Online Collaboration Tools for Your Small Business,” examines the ways collaborative communication tools can boost your small business bottom line.
Your retail return policy can have a significant effect on your customer satisfaction and your store's profitability. Read more
If you want your business to thrive and grow in this digital era, you need to have a strong online presence, especially if you work from home. Home-based businesses do not get foot traffic – unlike companies with stores or offices.
For small businesses, one late-paying customer could mean the difference between success and failure. Not only are late payments a big problem for small business, but the problem is getting worse.