If you're a small business owner, the key to customer service is providing your customers with what they want, where they want it, when they want it, and how they want it. But small businesses don’t have to be Walmart or Amazon to reach the upper echelons of the omnichannel customer service realm.
Here are some ways feedback can be shared to bring about this sales and marketing (read: Smarketing) transformation that is so badly needed in today’s ever-changing marketplace.
More than 70 percent of the business owners surveyed say they faced at least one serious business problem during last year's holiday season, the most common being late payments.
In my work of coaching business owners around the country, I’ve noticed a common pattern – companies focus time, attention and money on winning new business, but in the process, let the business they already have slip away.
You've got a strong business brand, but how well does your personal brand support it? Read more